Check if your smartphone is compatible with your hearing aids

danalogic Ambio Smart hearing aids enable you to stream audio directly from your smartphone or tablet. Both danalogic Ambio and Ambio Smart hearing aids also allow you to personalise your sound on the go with the BeMore app. 

Use your iOS device with your hearing aid
 

Hands-free calls for iPhone and iPad
With ReSound ONE hearing aids it has become more convenient than ever to stay in touch with the people in your life. Now you can enjoy hands-free phone and FaceTime calls for iPhone and iPad*. See the compatibility list below, and contact your hearing care professional to find out more about ReSound ONE and hands-free calls.



Direct audio streaming (MFI)
You can connect danalogic Ambio Smart hearing aids directly to your iPhone, iPad or iPod touch. This enables you to stream phone calls, music, navigation, or any other audio from your device directly to your hearing aids.
 
Download the Danalogic connectivity guide here
 
 
Compatible iOS devices
iPhone 14 Pro Max*
iPhone 14 Pro*
iPhone 14*
iPhone 13 Pro Max*
iPhone 13 Pro*
iPhone 13*
iPhone 13 mini*
iPhone 12 Pro Max*
iPhone 12 Pro*
iPhone 12*
iPhone 12 mini*
iPhone 11 Pro Max*
iPhone 11 Pro*
iPhone 11*
iPhone XS Max
iPhone XS
iPhone X
iPhone XR
iPhone 8 Plus
iPhone 8
iPhone 7 Plus
iPhone 7
iPhone 6s Plus
iPhone 6s
iPhone 6 Plus
iPhone 6
iPhone SE (2nd generation)
iPhone SE
iPhone 5s
iPad Pro 12.9-inch (5th generation)* 
iPad Pro 11-inch (3rd generation)*
iPad Pro 12.9-inch (4th generation)
iPad Pro 12.9-inch (3rd generation) 
iPad Pro 12.9-inch (2nd generation) 
iPad Pro 12.9-inch
iPad Pro 11-inch (2nd generation)
iPad Pro 11-inch
iPad Pro 10.5-inch
iPad Pro 9.7-inch
iPad Air (4th generation)*
iPad Air (3rd generation)
iPad Air 2
iPad Air
iPad mini (6th generation)*
iPad mini (5th generation)
iPad mini 4
iPad mini 3
iPad mini 2
iPad mini
iPad (9th generation)
iPad (8th generation)
iPad (7th generation)
iPad (6th generation)
iPad (5th generation)
iPod touch (6th generation)


*Compatible with ReSound ONE Hands-free Calls. Software requirement: IOS 15.3.1 and iPadOS 15.3.1 or later. 

The apps can also be used on Apple Watch, but they must be installed on your iPhone to work.

Requirement for running the apps: iOS 12 or later.

Watch support requires watchOS 5 and iOS 12 or later.


Personalise your hearing aid settings 
Use the BeMore app to tailor your hearing experience and perfectly match your preferences. Easily. Discreetly And straight from your iPhone, iPad or iPod touch. 

Use the BeMore app with the following hearing aid models 
danalogic Ambio
danalogic Ambio Smart 


 
Use your Android™ device with your hearing aid
If your Android smartphone and your hearing aids both support direct Android Streaming to Hearing Aids, this enables you to stream phone calls, music, navigation, or any other audio from your device directly to your hearing aids.
 
Download the “Get Connected” guide, click here.  
 

Direct Android Streaming Devices:
Google Pixel 6 XL
Google Pixel 6
Google Pixel 5
Google Pixel 4 XL
Google Pixel 4
Google Pixel 3 XL
Google Pixel 3
Google Pixel 3a XL
Google Pixel 3a
OnePlus 9 Pro
OnePlus 9
OnePlus 9 R
OnePlus 7T
OnePlus 7 Pro
Samsung Galaxy S21
Samsung Galaxy S21+
Samsung Galaxy S21 Ultra
Samsung Galaxy S20+
Samsung Galaxy S20
Samsung Galaxy S20 Ultra 5G
Samsung Galaxy S20 FE
Samsung Galaxy S10+
Samsung Galaxy S10
Samsung Galaxy S10e
Samsung Galaxy S9
Samsung Galaxy S9+
Samsung Note 20
Samsung Note 20 Ultra
Samsung Note 10+
Samsung Note 10


*Full streaming compatibility with Android devices requires minimum Android v10 and Bluetooth 5.0 and that functionality has been enabled by the phone manufacturer and service carrier. Accordingly, the compatibility information provided should be used for reference only. Although GN strives to achieve seamless device compatibilities, GN cannot guarantee full compatibility with all Android devices.

If direct Android streaming is not supported by your hearing aids or Android smartphone, you can use the PhoneClip+ to stream sound. The PhoneClip+ enables you to connect your hearing aids to any Bluetooth v.2.0 Android device.


Connectivity challenges with Android 12 and 13
Following the recent Android 12 and Android 13 updates, we have been made aware that several end-users experience issues with streaming and reconnecting their hearing aids. Specifically on Samsung devices, some experience issues with one of the hearing instruments disconnecting and not immediately being able to reconnect. The issues can often be temporarily resolved by turning off Bluetooth and/or pairing the hearing instruments again.

At this point, we can only preventively recommend not to update the smartphone to Android 12 and Android 13
As soon as a permanent resolution or a workaround has been identified, we will inform on this page.


To restore connection, you may: 

•    Turn the hearing aids off 
•    Toggle airplane mode on/off
•    Restart the hearing aids

If this does not restore connection, try disconnecting the hearing aids in the Bluetooth menu and pair the hearing aids again through the ‘More’ menu. This is unfortunately not a permanent fix and GN Hearing A/S is working on this together with Android smartphone manufacturers to identify and solve the root cause.

GN Hearing will publish updates on this webpage on an ongoing basis.

 
 
Personalise your hearing aid settings
Use the BeMore app to tailor your hearing experience and perfectly match your preferences. Easily. Discreetly. And straight from your Android device. 

Use the BeMore app with the following hearing aid models 
danalogic Ambio
danalogic Ambio Smart 


 
Compatible Android devices:
The Android devices below are compatible with both BeMore app and Tuner app:

Samsung Galaxy S21
Samsung Galaxy S21+
Samsung Galaxy S21 Ultra
Samsung Galaxy S20
Samsung Galaxy S20+
Samsung Galaxy S20 Ultra 5G
Samsung Galaxy S10
Samsung Galaxy S10+
Samsung Galaxy S10e
Samsung Galaxy S9+
Samsung Galaxy S9
Samsung Galaxy S8+
Samsung Galaxy S8
Samsung Galaxy S7 edge
Samsung Galaxy S7
Samsung Galaxy Note 10+
Samsung Galaxy Note 10
Samsung Galaxy Note 9
Samsung Galaxy Note 8
Samsung Galaxy J7 Prime
Samsung Galaxy J5
Samsung Note 20
Samsung Note 20 Ultra
Google Pixel 4
Google Pixel 4a
Google Pixel 4 XL
Google Pixel 3
Google Pixel 3a
Google Pixel 3a XL
Google Pixel 3 XL
Samsung Galaxy S20 FE
OnePlus 9 Pro
OnePlus 9
OnePlus 9 R
OnePlus 7 Pro
OnePlus 7 T
Oppo Reno 10x Zoom
Asus Zenfone 6
Moto G7
Xiaomi Mi 9
Samsung Galaxy A51
 
The BeMore app is available for download on all Android devices running Android OS version 8.0 or later, but we verify compatibility with the devices listed above.

Streaming to my bimodal solution
Together with Cochlear we offer a smart bimodal solution that ensure you can control our settings and stream audio directly to both ears from compatible iOS and Android™ devices. This means that with a Cochlear™ Nucleus® 7 or Kanso® 2 Sound Processor and a danalogic Ambio Smart hearing aid, you can control your settings and stream audio directly to both ears from a compatible iOS or Android™ device. 

To see the compatible smartphone devices, please refer to the sections further up this page. 
 


FAQ
 
Compatibility
 
Q: Is my smartphone/tablet compatible with the BeMore app?
A: Please go to the iOS or Android section to see if your device is compatible.
 
Q: How do I check if my Android device is compatible with the BeMore app?
A: Check the list  above, Iif your device is not on this list, do the following: Connect the hearing aids to the app. If the connection is successful, please try to connect/disconnect the hearing aids and the app 2-3 times to make sure that the connection is consistent after the initial pair. If the connection is unsuccessful, please see ‘I’m connecting my Android device for the first time, but it’s not connecting – what do I do?’
 

Getting started
 
Q: How do I pair the app to my hearing aids?
A: It depends on whether you have an iOS or an Android device: Find the Get Connected guide under either the Android or IOS section above.
 
 
Q: I’m connecting my Android device for the first time, but it’s not connecting – what do I do?
A: Please check the following:
- Are the hearing aids paired to other smartphones in the room? If yes, please unpair/forget from other devices before proceeding with any pairing on a new device.
- (For professionals) Are the hearing aids connected to an Airlink/NOAHlink before starting the pairing? If yes, please disconnect before proceeding with any pairing on a new device.
- Are the hearing aids powered on before starting the pairing? If yes, turn the hearing aids off and wait to power on the hearing aids until after the pairing process has been started in the app.
- Are the hearing aids paired via the phone’s Bluetooth menu already? If yes, forget the hearing aid pairing from the device, restart the hearing aids, and pair from the app menu instead.
- Is the app reporting ‘Try again’ in the pairing or connect process? If yes, power off the hearing aids and try again. If it consistently won´t connect and the device is not whitelisted, the device is not compatible.
 
Q: I’m connecting my iOS device for the first time, but it’s not connecting – what do I do?
A: (For professionals) Are the hearing aids connected to an Airlink/NOAHlink before starting the pairing? If yes, please disconnect before proceeding with any pairing on a new device.
 
Sound adjustments
 
Q: Can I keep my sound adjustments?
A: Yes. You will keep sound adjustments for a particular program until you reboot (turn off and on again) your hearing aids. You can also save your settings as a Favorite and choose to have the Favorite automatically apply whenever you enter a specific location. Or, you can apply them at any time you want by choosing that Favorite from the app.
 
Q: How do I reset original program settings after making adjustments to sound?
A: There are four ways to reset the adjustments you made:
                      1) Go to Sound Enhancer and tap ‘Reset’ at the bottom of the screen. This will reset all adjustments except volume.
                      2) Marks on individual sliders for volume, Noise Reduction, Speech Focus, and Wind Noise Reduction indicate default settings. Set the sliders to those marks to reset. Treble/middle/bass are default at 0.
                      3) If you activated a Quick button on the Home screen, simply tap the button again to deactivate.
                      4) Open and close the battery doors of the hearing aids to restart them. This resets them to the fitted settings.
 
Online Services (for BeMore app only)
 
Q: How do I get access to Online Services?
A: In the BeMore app, go to the menu My BeMore. If you see items available under Online Services, you have access. If you see ‘Activate Online Services’, tap that and follow the flow to get access. If you do not see Online Services in the menu, or if you think you should have more items available, contact your hearing care professional who must enable Online Services for you. Please note that Online Services is available in select global markets.
 
Q: Where can I find the new settings my hearing care professional sent me?
A: If you received a push notification from the app that new settings are available, go to My BeMore and then ‘My requests and new settings’ for the app to load the new settings from your hearing care professional.
 
Q: I installed the new settings but I want my old ones back?
A: You can restore your previous settings. Go to My BeMore, tap ‘My requests and new settings’, then tap ‘Restore to previous settings’ at the bottom of the screen. You can either restore to the latest settings fitted in your hearing care professional’s office or, if applicable, to the latest settings sent to you remotely. Once you choose, you just follow the installation flow.
 
Q: What do I do if it says ‘Online Services is unreachable?
A: Do the following:
- Check that you have a network connection (Wifi or cellular).
- If you have a network connection and Online Services does not show, place your finger on the My BeMore menu, and swipe down on the screen. This will refresh the menu.
- Online Services may be temporarily unavailable. If you checked the above, please try again later.
Connectivity
 
Q: What do I do when the app loses connection to the hearing aids?
A: If the app loses connection, it is typically the connection between the hearing aids and the mobile device that has been lost. A small red badge on the Connectivity button will notify you that the connection is lost. Go to the Connectivity screen and tap the marked point of lost connection for guidance on how to reestablish connection.

It is also a good idea to turn off the Bluetooth on your mobile device and turn it on again. On most mobile devices, this can be done in a control panel by swiping up from the bottom of the screen (iOS devices with home buttons), from the top right corner of the screen (iOS devices without home button) or down from the top of the screen (Android). Tap the Bluetooth icon to turn it off, wait a couple of seconds and then tap it again to turn it on.
 
Streaming
 
Q:  How do I stream sound from an iPhone, iPad or iPod touch?
A: If you have Made for Apple hearing aids, you can connect them directly to iOS on an iPhone, iPad or iPod touch to stream phone calls, music etc. If you do not have Made for Apple hearing aids, use the Phone Clip+ to stream sound.
 
Q: How do I stream sound from an Android device?
A: If your hearing aids and your Android device both support Android Streaming to Hearing Aids, you must pair your hearing aids through the BeMore app and then you’re ready. If your hearing aids or phone does not support Android Streaming, use the  Phone Clip+ to stream sound. For more information, see the BeMore app.
 
Q: I can’t get Android Streaming to work – what do I do?
A: If you have connected your hearing aids to your phone before either the hearing aids or your phone was upgraded to support Android Streaming, please do the following:
1. Make sure your hearing instruments are updated to the latest firmware version by using ‘Hearing aid software updates’ in your app’s My BeMore menu. 
2. Ensure sure you have the latest version of BeMore app installed, and that you are trying to pair to an Android phone on Android version 10 or later, supporting Android Streaming to Hearing Aids (see the list of compatible Android phones above)
3. Go to your phone’s Bluetooth menu and unpair your paired hearing aids, if any.
4. Open the app and it will automatically restart the pairing flow, which you must complete to pair the hearing aids to your phone and
support android streaming.
 
 
Other
 
Q: What is Demo mode?
A: Enabling Demo mode means that you can run the app without connection to the hearing aid system. This is useful for demonstration purposes or to try the app.
 
Demo mode simulates the app features as if you were connected to a hearing aid. For example, you can change programs and adjust in the Sound Enhancer. You can choose Demo mode in the entry flow or enable/disable Demo mode under More in the app.

 

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