Check if your smartphone is compatible with your hearing aids

(Ask your hearing aid provider if your hearing aids can be used with smartphones. If yes, follow the guides below.)

Use your iOS device with your hearing aid

Direct audio streaming
If your hearing aids have the Made for iPhone, iPad and iPod touch (MFi) feature, you can connect your hearing aids directly with your iPhone, iPad or iPod touch. This enables you to stream phone calls, music, navigation or any other audio from your device directly to your hearing aids.
 
Made for iPhone, iPad or iPod touch (MFi)
When your hearing aids are paired with any of the compatible iOS devices listed below, direct audio streaming and basic hearing aid adjustments are natively integrated and available directly from the device settings.
 
Download the “Get Connected” guide, click here
 

Personalize your hearing experience
Use the BeMore and Tuner apps to tailor your hearing experience to match you own preferences. Easily. Discreetly. And straight from your iPhone, iPad or iPod touch. Find the apps for free download on the App Store. (link to the App Store)
 
Compatible iOS devices
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS Max
iPhone XS
iPhone X
iPhone XR
iPhone 8 Plus
iPhone 8
iPhone 7 Plus
iPhone 7
iPhone 6s Plus
iPhone 6s
iPhone 6 Plus
iPhone 6
iPhone SE
iPhone 5s
iPad Pro (12.9-inch)
iPad Pro (10.5-inch)
iPad Pro (9.7-inch)
iPad Air (3rd generation)
iPad Air 2
iPad Air
iPad mini (5th generation)
iPad mini 4
iPad mini 3
iPad mini 2
iPad mini
iPad (7th generation)
iPad (6th generation)
iPad (5th generation)
iPod touch (6th generation)
 
The apps can also be used on Apple Watch, but it must be installed on your iPhone as well to work.
 
Requirement for running the apps:
iOS 12 or later.
Watch support requires watch OS 5 and iOS 12.
 
 

Use your Android™ device with your hearing aid

Audio streaming
If your Android smartphone and your hearings aid both support direct Android Streaming to Hearing Aids, you can download and install the BeMore app, open it and press “Get started”. Once the hearing aids are paired with your smartphone, you can stream audio directly.
 
Ask your hearing aid provider if direct streaming from Android is available for your hearing aids.
 
Download the “Get Connected” guide, click here.  
 

Direct Android Streaming Devices:
Google Pixel 4 XL
Google Pixel 4
Google Pixel 3 XL

Google Pixel 3
Google Pixel 3a XL
Google Pixel 3a
Samsung S20+
Samsung S20
Samsung Galaxy S20 Ultra 5G
Samsung Galaxy S10+
Samsung Galaxy S10
Samsung Galaxy S10e
Samsung Galaxy Z flip
Samsung Note 10+
Samsung Note 10


*Full streaming compatibility with Android devices requires minimum Android v10 and Bluetooth 5.0 and that functionality has been enabled by the phone manufacturer and service carrier. Accordingly, the compatibility information provided should be used for reference only. Although GN strives to achieve seamless device compatibilities, GN cannot guarantee full compatibility with all Android devices.

If direct Android streaming is not supported by your hearing aids or Android smartphone, you can use the PhoneClip+ to stream sound. The PhoneClip+ enables you to connect your hearing aids to any Bluetooth v.2.0 Android device.

 
 
Customize your hearing settings
You can use the BeMore and the Tuner apps to personalize your hearing aid settings to match your preferences. You can quickly adjust your sound experience via the app, so you will always be confident with your hearing aids. Find the apps for free download on Google Play.
 
 
Compatible Android devices:
The Android devices below are compatible with both BeMore app and Tuner app:

Samsung S20
Samsung S20+
Samsung Galaxy S20 Ultra 5G
Samsung Galaxy S10
Samsung Galaxy S10+
Samsung Galaxy S10e
Samsung Galaxy S9+
Samsung Galaxy S9
Samsung Galaxy S8+
Samsung Galaxy S8
Samsung Galaxy S7 edge
Samsung Galaxy S7
Samsung Galaxy Note 10+
Samsung Galaxy Note 10
Samsung Galaxy Note 9
Samsung Galaxy Note 8
Samsung Galaxy J7 Prime
Samsung Galaxy J5
Samsung Galaxy Z flip

The Android devices below are compatible only with the BeMore app:
Google Pixel 4
Google Pixel 4 XL
Google Pixel 3a
Google Pixel 3a XL
Google Pixel 3
Google Pixel 3XL
OnePlus 7 Pro
Oneplus 7 T
Oppo Reno 10x Zoom
Asus Zenfone 6
Moto G7
Xiaomi Mi 9
 

The BeMore app is available for download on all Android devices running Android OS version 7.0 or later, but we verify compatibility with the devices listed above.

Phone Clip+ compatibility: Android devices running OS 2.3.5 or later and Bluetooth v. 2.0. Functionality verified on selected devices from HTC, Huawei, LG, Motorola, Samsung and Sony.
 


FAQ
 
Compatibility
 
Q: Is my smartphone/tablet compatible with the BeMore app?
A: Please go to the iOS or Android section to see if your device is compatible.
 
Q: How do I check if my Android device is compatible with the BeMore app?
A: Check the list  above, Iif your device is not on this list, do the following: Connect the hearing aids to the app. If the connection is successful, please try to connect/disconnect the hearing aids and the app 2-3 times to make sure that the connection is consistent after the initial pair. If the connection is unsuccessful, please see ‘I’m connecting my Android device for the first time, but it’s not connecting – what do I do?’
 

Getting started
 
Q: How do I pair the app to my hearing aids?
A: It depends on whether you have an iOS or an Android device: Find the Get Connected guide under either the Android or IOS section above.
 
 
Q: I’m connecting my Android device for the first time, but it’s not connecting – what do I do?
A: Please check the following:
- Are the hearing aids paired to other smartphones in the room? If yes, please unpair/forget from other devices before proceeding with any pairing on a new device.
- (For professionals) Are the hearing aids connected to an Airlink/NOAHlink before starting the pairing? If yes, please disconnect before proceeding with any pairing on a new device.
- Are the hearing aids powered on before starting the pairing? If yes, turn the hearing aids off and wait to power on the hearing aids until after the pairing process has been started in the app.
- Are the hearing aids paired via the phone’s Bluetooth menu already? If yes, forget the hearing aid pairing from the device, restart the hearing aids, and pair from the app menu instead.
- Is the app reporting ‘Try again’ in the pairing or connect process? If yes, power off the hearing aids and try again. If it consistently won´t connect and the device is not whitelisted, the device is not compatible.
 
Q: I’m connecting my iOS device for the first time, but it’s not connecting – what do I do?
A: (For professionals) Are the hearing aids connected to an Airlink/NOAHlink before starting the pairing? If yes, please disconnect before proceeding with any pairing on a new device.
 
Sound adjustments
 
Q: Can I keep my sound adjustments?
A: Yes. You will keep sound adjustments for a particular program until you reboot (turn off and on again) your hearing aids. You can also save your settings as a Favorite and choose to have the Favorite automatically apply whenever you enter a specific location. Or, you can apply them at any time you want by choosing that Favorite from the app.
 
Q: How do I reset original program settings after making adjustments to sound?
A: There are four ways to reset the adjustments you made:
                      1) Go to Sound Enhancer and tap ‘Reset’ at the bottom of the screen. This will reset all adjustments except volume.
                      2) Marks on individual sliders for volume, Noise Reduction, Speech Focus, and Wind Noise Reduction indicate default settings. Set the sliders to those marks to reset. Treble/middle/bass are default at 0.
                      3) If you activated a Quick button on the Home screen, simply tap the button again to deactivate.
                      4) Open and close the battery doors of the hearing aids to restart them. This resets them to the fitted settings.
 
Online Services (for BeMore app only)
 
Q: How do I get access to Online Services?
A: In the BeMore app, go to the menu My BeMore. If you see items available under Online Services, you have access. If you see ‘Activate Online Services’, tap that and follow the flow to get access. If you do not see Online Services in the menu, or if you think you should have more items available, contact your hearing care professional who must enable Online Services for you. Please note that Online Services is available in select global markets.
 
Q: Where can I find the new settings my hearing care professional sent me?
A: If you received a push notification from the app that new settings are available, go to My BeMore and then ‘My requests and new settings’ for the app to load the new settings from your hearing care professional.
 
Q: I installed the new settings but I want my old ones back?
A: You can restore your previous settings. Go to My BeMore, tap ‘My requests and new settings’, then tap ‘Restore to previous settings’ at the bottom of the screen. You can either restore to the latest settings fitted in your hearing care professional’s office or, if applicable, to the latest settings sent to you remotely. Once you choose, you just follow the installation flow.
 
Q: What do I do if it says ‘Online Services is unreachable?
A: Do the following:
- Check that you have a network connection (Wifi or cellular).
- If you have a network connection and Online Services does not show, place your finger on the My BeMore menu, and swipe down on the screen. This will refresh the menu.
- Online Services may be temporarily unavailable. If you checked the above, please try again later.
Connectivity
 
Q: What do I do when the app loses connection to the hearing aids?
A: If the app loses connection, it is typically the connection between the hearing aids and the mobile device that has been lost. A small red badge on the Connectivity button will notify you that the connection is lost. Go to the Connectivity screen and tap the marked point of lost connection for guidance on how to reestablish connection.

It is also a good idea to turn off the Bluetooth on your mobile device and turn it on again. On most mobile devices, this can be done in a control panel by swiping up from the bottom of the screen (iOS devices with home buttons), from the top right corner of the screen (iOS devices without home button) or down from the top of the screen (Android). Tap the Bluetooth icon to turn it off, wait a couple of seconds and then tap it again to turn it on.
 
Streaming
 
Q:  How do I stream sound from an iPhone, iPad or iPod touch?
A: If you have Made for Apple hearing aids, you can connect them directly to iOS on an iPhone, iPad or iPod touch to stream phone calls, music etc. If you do not have Made for Apple hearing aids, use the Phone Clip+ to stream sound.
 
Q: How do I stream sound from an Android device?
A: If your hearing aids and your Android device both support Android Streaming to Hearing Aids, you must pair your hearing aids through the BeMore app and then you’re ready. If your hearing aids or phone does not support Android Streaming, use the  Phone Clip+ to stream sound. For more information, see the BeMore app.
 
Q: I can’t get Android Streaming to work – what do I do?
A: If you have connected your hearing aids to your phone before either the hearing aids or your phone was upgraded to support Android Streaming, please do the following:
1. Make sure your hearing instruments are updated to the latest firmware version by using ‘Hearing aid software updates’ in your app’s My BeMore menu. 
2. Ensure sure you have the latest version of BeMore app installed, and that you are trying to pair to an Android phone on Android version 10 or later, supporting Android Streaming to Hearing Aids (see the list of compatible Android phones above)
3. Go to your phone’s Bluetooth menu and unpair your paired hearing aids, if any.
4. Open the app and it will automatically restart the pairing flow, which you must complete to pair the hearing aids to your phone and
support android streaming.
 
 
Other
 
Q: What is Demo mode?
A: Enabling Demo mode means that you can run the app without connection to the hearing aid system. This is useful for demonstration purposes or to try the app.
 
Demo mode simulates the app features as if you were connected to a hearing aid. For example, you can change programs and adjust in the Sound Enhancer. You can choose Demo mode in the entry flow or enable/disable Demo mode under More in the app.

 

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